BEWARE!! I called to make reservations and was told check in was at 12, after arriving at the hotel at 12 i was told check in was not till 3pm. I have a family of 7 with twin newborns we had to evacuate from hurricane Irma. Sitting in the car and waiting for three hours was rather stressful. The rooms were fine and met our needs. Upon leaving I got the bill which was higher than what i was quoted over the phone. To make matters worse after checking out my account was was charged a rondom $206 dollars on top of the two rooms I stayed in because the hotel said not more that 4 people can stay in one room. I have called the hotel no less than 9 times left messages with the manager and the assistant manager and have still not heard back. Obviously I will have to go to my bank and dispute the charge because at this hotel customer satisfaction is obviously not important. FIND A DIFFERENT HOTEL TO STAY IN. There is a Holiday in right next door!!
Friendly staff! Room is a little small but very clean. Our family loved the cleanliness of the bathroom as well! Pools and hot tub are nice and the gym is actually one you would want to use in a hotel. We will definitely be back after this weekend especially after the customer service we have received!
Nice place great area..terrible internet speed n server. Never want to come here for business again
The room was clean and very nice. Stayed on the concierge floor. Enjoyed my stay
Disappointed with the room's condition there 3 places with torn/worn carpet and needed a thorough cleaning. Made the front desk aware and they offered a sincere apology. Delivered a Cheese, cracker & dessert plate with a chilled bottle of wine to the room.
Sheraton Augusta Hotel is a US Lodging based in Augusta, Georgia. Sheraton Augusta Hotel is located at 1069 Stevens Creek Rd, Augusta, GA 30907, USA.
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