I went to the DoubleTree by Hilton for a four day training series for my work. The staff were friendly, the location was fairly up-to-date and it was clean. We had breakfast and lunch provided for us all four days as part of the training, and the food was good. It was a great place for our event and I would recommend it for anyone looking to host a training session. My group had about 60 people in it, but the room we were in could have accomodated a much larger crowd. We needed the extra space for activities related to the training.
I purchased Lysol, shower shoes and a temporary shower curtain to help my room to be more comfortable. I am very displeased with this DoubeTree's Room.
Conclusion: I would "NEVER" stay at this DoubleTree again.
Just like in any place there are highs & lows. I love that this hotel is dog friendly. The staff is very nice & helpful. It's clean & and pretty. Plus easy parking. Now let's talk about the lows. The buffet at the hotel is WAY over priced. It's almost 20 bucks per person and the buffet is like a cheap Chinese restaurant & can be cold food, & just plain Jane. The Starbucks at this hotel takes forever . I waited almost 20 minutes for my drinks. I would stay here again just bring your own food, & find a Starbucks outside of the hotel.
Once checked in we went changed and went directly to the pool area. When returning to the rooms we all showered which is when my 2 year old decided to get up on the bed and pull the covers back when I looked around All I seen was blood so I immediately thought it was her only to realize it was the blanket so we removed it and noticed it was also on the sheet and I am not talking about the brown color that looks like it's been washed but the fresh dried blood which could only mean the sheets nor top cover was removed from the room from the previous guest. I was sick to my stomach that it was my 2 two year old whom was near it. I called front desk and no longer wanted to stay but obviously management had left for the day so he couldn't make the call so I ask for new everything. I did reach out to the General Manager Mr. Regan if I'm not mistaking and explained I had pictures and all that I even had the guy from from desk come see for clarity. All was offered was an apology nothing more. I can see if I was missing toilet paper, a pillow maybe a sheet but we are talking blood bright dried blood. That would make no one want to stay. A refund would have been better. I had two rooms here and was just shocked with the response. Safe to say I will never return and I advise everyone check everything when staying at any hotel especially this one. You will not be taking care of but just apologized to and that's all. As a higher manager he should have been more sympathetic and offered something out of consideration... Front desk guy was more considerate and concerned......
The Front Desk staff check in/check out experience was amazing! My hotel room "202" was very outdated. The carpet had dirty/dingy visible spots. There was a musty smell throughout the room, the bath tub was worn with visible spots of decay. And the shower curtain was dingy. There was "NO" luggage stand in our room, even after I required the luggage stand from housekeeping(twice).
The positive: The lobby is beautiful and the front desk staff are knowledgeable and polite. And the workout facility was very well maintained.
10-28-17
I also requested a refrigerator that arrived promptly but was extremely loud for about 1 hour, but settled down to a humming noise throughout the duration of our stay :(
I can only speak to this hotel as it's event hosting. We had an official dining out at this location and we were extremely disappointed. The first shock came when we entered the hotel and were hit with a terrible fish smell. I can only imagine it came from another buffet. The second issue came with the designated alcohol service stations near our social area, none of them served hard alcohol so we ended up crammed in the small hotel bar. The largest issue though was the food. I know roast beef can be a pink but ours was bright red, and served cold. It did not taste good either. The servers did not serve an entire table at a time but served random people thought the event.
Doubletree By Hilton Hotel Augusta is a US Lodging based in Augusta, Georgia. Doubletree By Hilton Hotel Augusta is located at 2651 Perimeter Pkwy, Augusta, GA 30909, USA.
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