The halls and elevator smell like a serious smoke session. The carpets were dingy. Glasses and mirrors not clean. The toilet was running from the time I walked in the room. Their return policy is non existent. I checked in waiting on a friend to get into town the next day but the friend got in early. I was in the room physically a total of 15 mins. I went next door to get food and came back. Asked the GM for a partial refund and was denied. The GM walked in the room two steps and said no the room was used. The only thing that was used was the desk holding my bag. Would not stay here again. The only good part was friendly greeting of the front desk worker.
This is one of the worst hotel I have stayed in! The first room they put me in had a broken bed. I went back to the worker and she changed by room out. The next day, I told the owner that I needed my room to be cleaned; he told be that will be no problem. Well...unfortunately they didn't clean my room! I told the girl at the front desk that my room was still dirty and her response was " I can't do nothing but give you towels" she said I have to wait till the next day. The next morning, I told the owner that my room was cleaned and he said he was going to take care of it lol he gave me a $17 credit
My wife and I arrived very late in the evening with our pets. The staff were super kind and super helpful getting us squared away quickly. Accomodations were fine.
I agree with others that if I could give 0 stars, I absolutely would. The outside of the building looks like a newer build, the lobby looks fairly nice (about what you're paying for), but when it comes to the upper two levels...disgusting. The hallways smell like smoke and are musky. The rooms are NOT as advertised on their website or online. The first impression off of the elevator was a beatle, only to find multiple in our room (both dead and alive). We were in our room longer than 15 minutes, so when we went down to be refunded and move hotels, we were told we stayed longer than allowed for a refund. I worked with Keyma, who was wonderful. She tried her best to help me, but her manager would not allow any sort of refund. The manager she talked with, Mohit Vyas, does not care at all about the customers, rather, only cares about the money he is making. Keyma ended up upgrading us to a bigger room, but the first thing that came running out from under the couch as we walked in was a huge cockroach. STILL, manager Mohit Vyas, refused to help us. He refused to talk to me over the phone and was extremely rude to his employee. If you are considering staying at this hotel, I hope this review allows you to see beyond the fake reviews and pictures on the website/google. Never again will I stay at a Red Roof Inn.
One of the worst experiences Ive had at a hotel. This location is about a mile from Ft. Gordon. They allow pets at this location and several occupants let their dogs run free in the hallways. The carpets in the hallways are filthy. The room smelled bad and the shower curtains had stains. The top comforter on the bed smelled horrible so I took it off. I was put in a room without a remote. The front desk agent said he couldn't do anything about the remote until the manager returned in 30 mins. 2 hours later I had a remote but had to program it myself because the guy at the front desk couldn't do it. On check out day I woke up 15 mins prior to check out. I called downstairs to let them know I'd be out of the room in 30 and the manage comes up knocking on my door. He was very rude even after I notified the front desk and cleaning lady I was running late.
Red Roof Inn Suites Augusta South is a US Lodging based in Augusta, Georgia. Red Roof Inn Suites Augusta South is located at 2176 Gordon Hwy, Augusta, GA 30909, USA.
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