Went in the other day with a rather technical issue and to pick up a product. The staff was insanely friendly and very genuine. I happened to have been on crutches at the time because of a broke leg and they asked me how it happened and would talk with me and cut up. One of the staff had also had a similar recovery so we commiserated. They were able to cross that awkward barrier of customer and employee and made the trip personal but also productive. They had answers for all my questions. They also had a ton of staff so wait times were low and there were plenty of people to help (on a Tuesday around lunch time).
Love the team in this store!! The manager Kristy is so helpful and always greets you with a smile. I have made several purchases here, and I'm always satisfied when I leave. Thanks Kristy for leading such a great team.
I have never received better customer service than I did at the Apple store in Augusta, GA. My husband and I purchased our iphones from here and it was such a smooth, easy process. More importantly, I made an appointment with the Genius bar because my MacBook Pro appeared to have completely died along with all of my data. Within 2.5 hours, the Apple Tech team identified the issue, fixed my computer, and restored all of my data. I cannot thank them enough!
I know some people will mark down the store for the price of the products or availability or something like that. Frankly though, you go into Apple because you want Apple. The staff here aren't responsible for pricing or product availability. All they can do it help you when you come in, solve your problems and have excellent customer service. That's why I gave them 5*. That doesn't mean you can't find some products cheaper elsewhere, sometimes you can. And when I told them I would purchase a product accessory from another supplier, they were totally cool with that.
I had to bring my macbook air in for repair, the wait wasn't too bad, way better than last time. The Genius Bar employee, John, was very helpful and quick to diagnose the issue. Overall, the wait can be long, but the employees were great to work with.
All in all, I had a great experience and look forward to going back.
Great service! Real knowledgeable and professional personnel. Lovely people.
Apple Augusta is a US Electronics Store based in Augusta, Georgia. Apple Augusta is located at 3450 Wrightsboro Rd, Augusta, GA 30909, USA.
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