5 star for Ron and Michael for great customer service
The people were polite however 1 year ago I had prongs redone on my parent's 52 year old wedding band to the sum of $392 (and sizing) and have taken it in two more times as the stones were loose last time being 1/31/17. Imagine my surprise when I just looked at my ring again and the middle stone is loose to the naked eye on 2/9/17. Furious! Never had a problem before Jared !!!!!!!!!!!!!!!!!!!
We have been to this store a few times now for my engagement ring and our wedding bands. The first girl was absolutely amazing and dealt with me for about 3 hours just to pick out the ring I loved. We were told to come back at 7 to pick up the ring after having it sized.. I thought it was kinda weird cause that gave them 4 hours to size it, and we were the only customers in the store for quite some time. So we get there not even 10 mins early, and wow the lady we talked to was so rude! Got my ring and it fit perfectly. Then we went back for our wedding bands, and one person was gonna help us but had to leave, and I was so happy cus she was just super rude and obviously didn't wanna do her job. The lady who replaced her was awesome, helped me find the perfect band. I have never even heard of a ring enhancer to be in place of a wedding band before so I asked for opinions.. you would think I asked them a super hard question! They were just so rude and pretty much acted like I asked them an algebra question.. but we got it figured out, after some more frustration. When I went to try my ring on it didn't fit! It was much too tight. The gemologist was quite adamant with me keeping it the way it was, and the sales person was the exact opposite. After talking to my fiancé it was quite obvious that it didn't fit because making the ring "thicker" made it not fit my finger right.. you would think that people working at a jewelry store could figure that out right? Nope! So we were told to come back at 10:30 the next morning.. we showed up at 2, and the ring still wasn't done! I was so tired of playing this waiting game, but once again whatever. So I tried the ring on and it was still too tight.. so the sales person went back to talk to the gemologist and he obviously wasn't happy.. sorry that he had to do his job.. not. So went back to pick it up again and we had to wait another 20 mins when they told us maybe 10.. so basically I do not reccomend going to this location. They are pushy, rude, and can't have your jewelry done when they say it will be.
Gwen Askew is an employee who has been at this location for only 6 weeks. I must say I was a little leary because I too have received poor customer service in this store. Well not today! Seems like things are turning around and Gwen took care of me and gave me her undivided attention. I wish my financial situation would have allowed me to purchase more! Way to go Jared! I hope things stay the same!
But the best thing that when her bracelets were stolen the local store helped me replace them and gave me a discount.
I've always received excellent service in all the stores we have gone to, whether it's to purchase have her jewelry cleaned or just to get a battery for a watch.
Jared The Galleria Of Jewelry is a US Jewelry Store based in Augusta, Georgia. Jared The Galleria Of Jewelry is located at 3450 Wrightsboro Rd Suite E100, Augusta, GA 30909, USA.
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