Had a massage earlier today. I am am member but I just moved to the area so it was my 1st time at this location. Front desk staff were extremely nice, above and beyond what I'd expect, even going back to my initial contact with them last week when I called to book an appointment. I had a massage with Amaby, who was very sweet, and did a nice job. Then I had a facial with Regina, who was also fantastic. At the desk and in the waiting area, I also observed other clients getting good service around me. As this is the closest location to my new home, I was pleased with the service here, and am surprised by the other negative comments.
That said, I have a suggestion. The location I used in Massachusetts before I moved here offered heated neck wraps to clients after they check in to wear as they wait in the waiting area pre-massage. It was something I really looked forward to at every visit, and hope to someday see that amenity here in the Augusta branch.
Great Service
Not sure what's up with all the negative reviews... I've been to many Massage Envy locations and this one is on par. I have no issues with anything and have had great massages. The girls at the front desk have been nice and have always given prompt service. I'd keep going here and would recommend to others. At the time of this review I've have (2) 60 min massages and the wife (1) 60 min massage.
The last experience was bad enough that I decided to eat the half cost and just cancel my next appointment. I actually was dreading going enough to cancel. That should say a lot about something that is supposed to relax you.
I must say the massage was great; however, Envy's terms and conditions are horrible. I had a gift certificate and still had to give my credit card number. The massage cost was $50.00, leaving me with a difference of $25.00. When I asked to schedule another appointment, I was informed with cost would be $135.00 unless I got a membership for $60.00 a month. I definitely would not recommend anyone to use Envy unless you going for a one time massage. Now I'm stuck with a $25.00 certificate I can't use unless I pay an additional $110.00. What a scam.
I joined the Augusta location based on the excellent services from the other locations in Atlanta. This location has been nothing unprofessional with unethical business practices I knew I had an appointment this evening, I did not get an email reminder with the appointment time which is what I have had in the past, so I asked my assistant to call and verify and only to found out that it is at 7 pm which conflicts with another appointment. I called at 3:30 pm to reschedule and was told they will have to charge my credit card for same day cancellation. If you are going to send reminders, its only appropriate to do all the time. I will not be coming back and will use my platform to share my displeasure with my friends.
I've been to Massage Envy's in 3 different states and this one is the WORST! This one finally made me decide to cancel my membership. The front desk personal are discourteous and rude. They make it quite clear they have no intention of assisting you, beyond taking your name for an appointment. Don't look for explanations of services, membership or customer service here!
Massage Envy Augusta Exchange is a US Health facility based in Augusta, Georgia. Massage Envy Augusta Exchange is located at 210 Robert C Daniel Jr Pkwy Ste E/F, Augusta, GA 30909, USA.
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