The young lady working the drive thru was beyond rude. She didn't greet us. She seemed as if she was aggravated. She didn't smile at all and was not welcoming. She didn't have on a name tag nor was she in uniform. It was 10:30 pm. I can't tell you her name because she didn't have on a uniform. Management need a to fix this.
Every time I have visited this BK the service was VERY unprofessional. The cashiers don't say thank you or your welcome (no name tags) . The food is old and never fresh. If you ask for sauce or napkins they get an attitude and say rude comments loud enough for you to hear. The staff at this location needs major customer service training and termination. This is probably the worst BK in Augusta. Sadly its right across from the mall but the convenience is not worth it. If you have a choice GO SOMEWHERE ELSE.
Edit: Every single time. It's amazing how every time I come here its the same. I should have learned my lesson.
Horrible Service and Management
This was the absolute worst Burger King I have ever eaten at! Very unsanitary! Kitchen was visible from the serving line and the floors were completely filthy with fries and grease everywhere! The cashier and manager argued with me over a coupon for a free Whopper for 15 mins. I ordered the 2 for $10 meal and had an extra coupon for a free Whopper but got charged for it. I finally received my money back after a 15 min heated argument and I was told next time I should be aware of their policy that I couldn't use this coupon for this type of offer. The food was cold and tasted horrible and on top of all this the air conditioning was apparently broken because it was hot as fire in there! Will NEVER EAT THERE AGAIN!!
This place is always slow straight up. 25 minutes in the drive through 2 different times. People are nice though.
What's happened to this location?! Extremely slow and seemed disorganized on Monday October 2, 2017. My Junior Whopper was good though. Felt bad for the 3 people in front of me waiting for their orders when mine came out first. This was in store. Also soda machines need an overhaul. They are broken and filthy! Management or frachisee needs to take a serious look at this particular location.
Burger King is a US Restaurant based in Augusta, Georgia. Burger King is located at 3431 Wrightsboro Rd, Augusta, GA 30909, USA.
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