The only reason I am giving them 2 stars is because the service was prompt and very nice. The food on the other hand was terrible. I was there with my 2 children on a very slow day (2 tables sat) and I received what I believe to be a microwaved steak. I wasn't expecting anything fancy however, when you order a medium rare steak and you receive a dry, chewy and rubbery tasting steak, it is very disappointing. Again, the server was great just wish the food was too. I doubt I will be back.
As we was leaving, there was a spilled drink in the bar area. Ice was all over the floor with no one attempting to clean it up. Clean safety hazard.
The manager never came over to talk about it or apologize. The final bill wasn't discounted at all.
Worst experience I've ever had at an Applebee's.
Ordered the 2 for $20 deal with Boneless Chicken Wings as the appetizer. Halfway through eating them, we realized that the chicken was RAW IN THE MIDDLE. Sent them back and was offered more, didn't accept....I didn't want anything else from this place at this point.
The server was checked out of his job. I had to ask for boxes (we weren't interested in finishing our meal) and the check after sitting there for 10 minutes.
I had a great experience here with the family and would actually say this is one of the better Applebee's I've been to. The food was a little better here than normal and they were very accommodating for our food allergies. The waitress we had was superb! We even called the manager over to compliment her. Overall enjoyed the restaurant and would go back if in town again.
1st, my sister is holding a 9mt old and ordered apple juice, when we ordered drinks, she brought the soda & water out first.... we had to remind her of the Apple juice.... asked for lemons had to remind her of that ended up getting that from the person who brought our food out... at one point I had to go up to the bar myself for a refill... they served a full rack of ribs with a butter knife and my fries came out like rocks. when I asked the manager for softer fries that was really hard for him to understand, he asked if I was saying I wanted them undercooked? I said just not as crispy I can't even bite them. he bright out more just as hard... so I asked the server, what about a baked potatoe. she said we may not have any but we have mashed potatoes... do u want that if we don't...I said no just come back & tell me... she came back about 5 minutes later, and said we don't so u want mashed potatoes? no ma'am, (im pretty sure I just told her I didn't want that) so next I asked for sweet potatoes. she said we dont have sweet potatoes. so when she walked back by 5 minutes later I asked if all the signature sides are just at a certain time? I showed her the sweet potatoes, she told me they are are call pralines..... ummm that's not what the menu says but ok fine... soooooo that finally came out about 15 minutes later, I'd finished my ribs 10 minutes b4 that. are that point I showed her the menu & said you do know it's not called pralines in the menu..... well that's what I know them as....I said well I don't work here why would I know you call them pralines? she said im not going too argue with you.....I said im just showing you what they are called in the menu.... she said I never said the entire 6 word description so she didn't know what I was asking for..... wow really? so we asked for the manager, he isn't the brightest either. so he agreed that bc I didn't say the entire 6 word description they don't have sweet potatoes.... so I let him know I was supposed to get 2 sides with my meal and I didn't get any with my food.... so he took off $3. we told the waitress in the beginning 2 checks, so of course he brought the adjusted bill all together as one. my sister told him what she had then he turned to me & said and what did you have? um mm 2 checks wouldn't I have had everything else.... but nope I guess he didn't listen to anything she said bc he brought the new checks back wrong..... then bc the receipt paper was coming to an end I asked him to re print it so I can get the survey code... he told me he would have to run my card again... when I said to get the survey code? he then said ok i can get the survey code 4 you...... after speaking with the manager the waitress never even came back to the table..... horrible horrible service
Worst visit ever. My son's 21st Birthday. We waited 15 minutes just for drink orders in the sun & heat. We had to lower the window treatments. 40 minute wait on food and my Mother's meal should have been called sizzling sodium. I questioned the waitress about 4 things that were priced higher than on the menu and she sent out the manager who told me "next time, be clear when you order" He was very argumentative and rude.
Applebee S Neighborhood Grill Bar is a US Restaurant based in Augusta, Georgia. Applebee S Neighborhood Grill Bar is located at 3117 Washington Rd, Augusta, GA 30907, USA.
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