It's always good in here! Clean place and the staff are cool. It's what I expect from this place.
I went there with friends last week. My food was terrible. Raw, bloody, red meat & only a couple of small pieces. When asked for it cooked, they grilled the bread, cheese, and meat by smashing it in the griill, while the cheese melted out. They handed me a whole apple which came with it. But were offended when I asked for the apple to be cut. I will NOT go back. And for being a bread store, they do not have pumpernickel. This is my first review for anywhere. Very disappointed & a waste of money.
I had a late lunch with my mother at this Panera Bread last Saturday. We each ordered the You Pick Two with soup and a sandwich. The wait time wasn't bad considering they were fairly busy. But what surprised me was that when I got my meal, the Steak & White Cheddar Panini I had ordered had almost nothing on it. I've come to expect large chain restaurants to skimp on toppings to save money on inventory, but this was not lightly skimping. It caused me to do something I normally wound't do. I went up to the counter and asked if my sandwich looked like it was made properly. They agreed that the sandwich was wrong and immediately made me a new one and brought it out to me.
I enjoy going to panera bread however, the French onion soup is not hot and to thick! The tomato hot sandwich was good until you changed it to flat bread! Please improve!!!
I am giving this review four stars because of the customer service I received. I'd like the store to know that they did the right thing correcting my order, I just wish that I hadn't needed my order corrected.
First time through the line was great, but when I went back to pick out my pastry I just got ignored. That really ticks me of when you take the time to go to someone's restaurant and your're ignored. Last time I'll go to this location. I think Panera could do a lot better with their service across all of their locations.
Panera Bread is a US Bakery based in Augusta, Georgia. Panera Bread is located at 254 Robert C Daniel Jr Pkwy, Augusta, GA 30909, USA.
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